Following A Current Affair’s investigation into the shonky practices of the eNews corporation I thought I would share my own experience with the company.
Many moons ago when I was in the searching for a job I stumbled upon a postition as an IT support person at eNews. I rang up the eNews manager - Ann and arranged an intervew for later in the week she said that it would take no more than an hour.
I arrived at roughly 12PM to a the non-descript warehouse and made my way into an ‘office’ where I was greeted by Ann and taken down a dark hallway and into a large room with a couple of chairs, stacks of boxes full of what appeared to be building rubbish and a photocopier that had seen better days.
Ann told me to wait a few while she called the IT manager. 5 minutes turned into 10 minutes turned into 15 minutes when Ann returned and showed me to a larger room filled with broken down computers and the obvious signs of a recent rat visitation. I was introduced to the IT man who was a Indian and didn’t have a very good grasp of the English language.
He explained that some of my ‘duties’ would include assisting the staff in their computing needs and data entry. The IT man demonstated to me their supposed data entry procedure. He placed a large pile of papers on my lap he said that they needed to be entered into the database. If there was a green slip attached I needed to follow the instructions. For example, Refund, Pay, More Information, Unsubscribe. One of the most interesting this was the Refunds. They were to be placed in a pigeon hole and sent upstairs.
The IT man then intoduced me to their marketing database. The database consisted of many categories. The categories were the companies run by the eNews. Interestingly, people who requested to be Unsubscribed were never actually removed from the system. The IT manager also explained that a fair few of the people in the system were actually recieving the wrong newsletter or marketing information.
By 2 PM the IT man put another pile of papers on my desk and asked me to enter in those as well. When 3PM rolled around, Ann came back into the room and thanked me for coming and that they were very pleased with me, even though they had not asked for a resume or even a history of my employment or experiences. She said that they had another person waiting and that I would recieve a call by the end of the week.
I thanked them and said my goodbyes and on the tram ride home I took the time to think over what I had just experienced. I would say I am a fairly ethical person and considering what I saw in those few hours if I had got the job I would most definetly reject it. And that is what I did (and because no self respecting person would accept a job with those work conditions).
So that’s my story. Hopefully more people won’t get sucked in by bad business practices and the ACCC will do more to prevent people from running businesses like this.

