Monthly Archive for August, 2006

Dodgy Phones

When I wrote about buying my new phone I forgot to mention the other half of the saga that has now caught up with me. Not too much of a problem a simple phone call and everything was resolved. I think this story shows the character of people who work in the mobile phone industry.

I went into one All Phones store just browsing what they had. The manager came up to me and asked me if I was looking at going onto a plan. I’ve been on prepaid since forever and seeing I don’t spend that much on calls the prospect of going onto a cap seemed like a good idea.

After some discussion I decided to go on the plan and we began to organise the paperwork.

That’s where it got interesting.

The manager wanted me to give the 100 points for a credit check. Seeing I only had a drivers license on me he took a copy of that and I was going to head home to get some other paperwork. On the busride home I change my mind and decided not to go ahead. I rang up and spoke to the manger who seemed cut up about the fact that I was no longer interested. So much that he rang later in the day ‘reminding’ me to come in and finish the transaction.

I ignored it until yesterday when I recieved an optus bill for $249. $209 for a ‘handset payout fee’ and another for $30 monthly cap fee. At first I thought it was some sort of joke; I rang optus to enquire and it sort of playout like this:

O: Thankyou for calling optus
M: Yeah, hi I’m enquiring about a mobile phone bill
O: Sir, according to the phone number you have a prepaid account
M: But I recieved a bill for $249, this must be some sort of error
O: Sir, I apoligize sir, allow me to transfer you to the billing department

O: Hello, thankyou for calling optus
M: Hi I recieved a bill for $249. But I’m on prepaid
O: This must be an error, let me transfer you to the cancellation department
M: But…

O: Thankyou for calling optus
M: Hi I was transfered from the billing to your department
O: Yes how may I help you
M: I recieved a bill for $249 but I’m on prepaid not on a plan
O: According to this you were on a cap for four days then you moved back to prepaid
M: …
O: Hello
M: …
O: Sir?
M: A few of weeks ago I looked at going onto a plan but decided not to go ahead
O: Yes
M: Well, as you can tell by the bill, I didn’t make any calls; I didn’t have a phone.
O: I can see that, but you were charged for $210 for a handset payout
M: I never purchased anything, not even a handset
O: Did you sign any paperwork?
M: Nopey nope
O: Right well I’m going to have to refer this to my supervisor

O: Hello this is… I’ve reviewed your paperwork and we’ll waive the fees seeing you didn’t sign any paperwork. If you would like to make a complaint you can do so in writing.

M: Sure and I’ll make sure the whole world finds out about it as well.

O: Uhhh. Ok… Thanks for calling optus

So you get an idea of how it played out.

I thought that maybe by putting it up on teh intrawebs it may garner some attention about All Phones dodgy, unethical and fraudulent behaviour. We’ll see what happens.

Hiaku Error

Apple UI designers think logical error messages are so passe they make up text to fill in the dialog boxes.

Random Thought

If I was walking down the street and saw half a $10 note floating in the wind and caught it, would that half a $10 note be considered legal tender?

What if later that day, I found the other half of the $10 note. Would I now have $20?

Imagine for a moment, the $10 was broken up into smaller pieces would each peice be considered $10 or a value based on the proportion of each individual peice?

Just say’n.

Apple Battery Recall

Just my luck.

Both my mum’s iBook and my Powerbook both have batteries that are part of the recall. I’m not too fussed seeing I’m screwed around by Apple on a weekly basis and having to wait three weeks for a new battery is considered good timing, for Apple that is. But my mum is a different story. You could call her an Apple fangirl, she has the iPod, iBook, iPod with video and all the Apple accessories you can imagine.

While she’s not what you would call a ‘power user’ she purchased her laptop to replace having to carry around a diary, reciepe books, todo lists, calendars. She’s pissed about the fact that she has to haul around a power adaptor while she’s waiting for the replacement battery to arrive because lets face it: sitting at a cafe with your computer plugged into a wall socket is not cool, man.

TGI Fridays: Missed Opportunities

This weeks TGI award goes to me: your friend and humble narrator.

So I’m at uni today and I spent most of the time talking to one particular female who is doing a different degree but because of the similarity of the courses we have pretty much the same units.

The conversation changed to movies that we had seen over the last few months, I was drifting in and out (what I like to call retard mode: I was there, just not paying attention) she mentioned that she wanted to see miami vice and didn’t want to go alone.

I hadn’t seen it either but like I said I wasn’t really joining the dots as to where she was going with the conversation. Not to say that I was infatuated by her but she’s one of the few ladyfriends that I get on with on a different level. My response was something like “heh good luck finding someone to go with you, I heard it’s shit anyway”.

It was the end of classes and I made my way off to Parliament to go home. I was thinking about the conversation and realised that I missed the perfect opportunity to ask her out. I saw her again a little later on another platform and I thought would it be to late to ask her out, who cares if the movie is shit, there are plenty of other things you can do in a darkend room.

But alas the train came and she was gone. Another weekend cold and alone.

Transported

Don’t know what it was, maybe the weather but something awful was stinking up the upfield train this morning. Wasn’t the normal urine and vomit combination nevertheless it gave me reason #38735 to buy a car.

Anyway, two personnel at work were given the ass today under dubious circumstances. I say dubious because there was no real reason to fire them. From my perspective it looked more like a personal vendetta rather than downsizing, worker stupidity or even that dreaded micromanagement.

The two in question were hard workers, one a receptionist who yesterday was involved in a car accident was given the news via a phone call when she was in hospital. The other was a cleaner who had recently got herself off skidrow. Worked hard but had difficulty coming to work on time due to the lack of car.

The main problem was they really didn’t get on with any of the top level staff and that animosity filtered down through the rest of the organisation.

I feel sorry that they are gone; they were the only two that I had a decent work relationship with. I hope karma comes to haunt those who spearheaded the campaign to get rid of them.

Sites That Suxorz


Howdy friends,

I’m sick of seeing such poorly designed web sites dirtying up the internets that I have decided to do something about it. Here is a new fortnightly aword called Sites That Suxorz.

Candidates for the aword must satisfy the following criteria:

- Discriminates against the disabled and visually impaired.
- Content not checked for accuracy or quality.
- Has serious markup issues.
- Uses too much javascript or poorly validated javascript.
- Plain butt ugly.
- Must be commercial, personal sites are not allowed.

You can nominate the candidate if you see a bad site, just leave the deets in the comments. If you nominate FNT you’ll get a big FU from me.

This weeks inaugural award has been given to the Bruce and Phil web site. Clearly the designer of the site has l33t web skillz. I mean black text on a dark blue picture man, fuck modern, clean web 2.0 styling, we have 1995 Geocities coolness.

Considering the large marketing budgets a lot of radio networks have, why would a nationally syndicated radio show have such a piss poor web site design?

Redirect

There seems to be an increasing trend of companies setting up blogs to improve relations with their customers . While I think this is a great idea, one has to wonder if the people who write the entries are actually listening to what their customers are saying.

Some good examples of these Direct to customer blogs are:

Direct 2 Dell
Jason Calacanis - AOL
MSDN Internet Explorer

Incidentally, V/Line has a blog to keep you up to date with improvements to their web site. Visit Here.

TGI Fridays: Spelling Nazis


Click for largeness

I’m thinking of submitting this one to Media Wootch.

Piss Rape

Heh that got your attention.

As part of my uni course I have to take an Ethics unit. Which isn’t that bad because for VCE Ethics we were always taught that there was never truly a correct answer just different points of view on a subject so A+ all round.

I can say without an absolute shadow of a doubt that yesterdays lecture was perhaps the weirdest*, most unsettling lecture I’ve experienced since the move from Deakin.

The lecturer is talking about the difference between morals and ethics and uses this example to illustrate his point:

… A couple of months ago in Fitzroy I saw a homeless drunk being attacked by a group of four youths who after beating him up proceeded to urinate on him. So was the behaviour unethical? No, because it was highly likely he already smelt like urine. Was the behaviour immoral yes, because even though he already smelt like urine and would have not been permanently affected by that behaviour it was still immoral to do that to a homeless person - or any person for that matter.

Right.

* The second weirdest I would have experienced would have been a database unit at Deakin where the lecturer would randomly slip into Vietnamese and occasionally say an entire lecture in Vietnamese.