When I wrote about buying my new phone I forgot to mention the other half of the saga that has now caught up with me. Not too much of a problem a simple phone call and everything was resolved. I think this story shows the character of people who work in the mobile phone industry.
I went into one All Phones store just browsing what they had. The manager came up to me and asked me if I was looking at going onto a plan. I’ve been on prepaid since forever and seeing I don’t spend that much on calls the prospect of going onto a cap seemed like a good idea.
After some discussion I decided to go on the plan and we began to organise the paperwork.
That’s where it got interesting.
The manager wanted me to give the 100 points for a credit check. Seeing I only had a drivers license on me he took a copy of that and I was going to head home to get some other paperwork. On the busride home I change my mind and decided not to go ahead. I rang up and spoke to the manger who seemed cut up about the fact that I was no longer interested. So much that he rang later in the day ‘reminding’ me to come in and finish the transaction.
I ignored it until yesterday when I recieved an optus bill for $249. $209 for a ‘handset payout fee’ and another for $30 monthly cap fee. At first I thought it was some sort of joke; I rang optus to enquire and it sort of playout like this:
O: Thankyou for calling optus
M: Yeah, hi I’m enquiring about a mobile phone bill
O: Sir, according to the phone number you have a prepaid account
M: But I recieved a bill for $249, this must be some sort of error
O: Sir, I apoligize sir, allow me to transfer you to the billing department
O: Hello, thankyou for calling optus
M: Hi I recieved a bill for $249. But I’m on prepaid
O: This must be an error, let me transfer you to the cancellation department
M: But…
O: Thankyou for calling optus
M: Hi I was transfered from the billing to your department
O: Yes how may I help you
M: I recieved a bill for $249 but I’m on prepaid not on a plan
O: According to this you were on a cap for four days then you moved back to prepaid
M: …
O: Hello
M: …
O: Sir?
M: A few of weeks ago I looked at going onto a plan but decided not to go ahead
O: Yes
M: Well, as you can tell by the bill, I didn’t make any calls; I didn’t have a phone.
O: I can see that, but you were charged for $210 for a handset payout
M: I never purchased anything, not even a handset
O: Did you sign any paperwork?
M: Nopey nope
O: Right well I’m going to have to refer this to my supervisor
O: Hello this is… I’ve reviewed your paperwork and we’ll waive the fees seeing you didn’t sign any paperwork. If you would like to make a complaint you can do so in writing.
M: Sure and I’ll make sure the whole world finds out about it as well.
O: Uhhh. Ok… Thanks for calling optus
So you get an idea of how it played out.
I thought that maybe by putting it up on teh intrawebs it may garner some attention about All Phones dodgy, unethical and fraudulent behaviour. We’ll see what happens.


